Privacy Policy

RPL Catalyst Ltd ("RPL Catalyst", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website at www.rplcatalyst.com.au (the "Website").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

By using our Website or submitting any form, you consent to the practices described in this Policy. Please read it carefully before providing us with your information.

RPL Catalyst is an independent education consultancy that helps Australians convert their real-world skills and work experience into nationally recognised qualifications through Recognition of Prior Learning (RPL). We provide expert course guidance, evidence document preparation, and Registered Training Organisation (RTO) referrals.

Important: RPL Catalyst is not an RTO and does not deliver training or issue Australian Qualifications Framework (AQF) certifications. All assessment and certification decisions rest with the relevant RTO.

We collect personal information that you voluntarily provide to us through:

a) Eligibility Assessment Form

When you submit a free eligibility check, we collect:

• Full name
• Email address
• Phone number
• Industry and specific trade or qualification of interest
• Years of work experience
• State or territory of residence

b) Contact Form

When you contact us via our contact page, we collect:

• Full name
• Email address
• Message subject
• Message content

c) Automatically Collected Information

When you visit our Website, we automatically collect certain technical data through cookies and analytics tools, including:

• IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type and operating system

This information does not directly identify you but helps us understand how visitors use our Website so we can improve it.

We use the personal information we collect for the following purposes:

• Eligibility assessment: To evaluate whether you may qualify for an RPL pathway and to connect you with appropriate RTOs.
• Communication: To respond to your enquiries, provide information about our services, and follow up on your assessment request.
• Service delivery: To provide RPL guidance, course recommendations, and document preparation support.
• Marketing (with consent): To send you relevant updates, blog articles, or promotions if you have opted in. You may unsubscribe at any time.
• Website improvement: To analyse usage patterns and improve the content, performance, and usability of our Website.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

We will not use your information for any purpose incompatible with the reason it was collected without first seeking your consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• RTOs and education partners: With your consent, we may refer your details to an appropriate Registered Training Organisation to assist with your RPL application.
• Service providers: We may share data with trusted third-party providers who assist us in operating our Website and delivering our services (e.g., cloud hosting, email delivery, CRM platforms). These parties are contractually required to protect your information.
• Analytics providers: Aggregated or anonymised usage data may be shared with analytics platforms (see Section 6).
• Legal obligations: We may disclose information if required by law, court order, or government authority.

Our Website uses Google Tag Manager to manage tracking scripts, which may include Google Analytics. These tools use cookies — small text files stored on your device — to collect anonymised data about how visitors use our Website.

The data collected by Google Analytics includes page views, session duration, device type, and general geographic location (country/city level). This data is processed by Google in accordance with their Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Most browsers also allow you to control cookies through their settings. Disabling cookies may affect some Website functionality.

Social Media Pixels

Our Website may include social media pixels or widgets from platforms such as Facebook, Instagram, and LinkedIn. These platforms may collect data when you interact with these features. Their use of data is governed by their respective privacy policies.

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or disclosure.

While we take all reasonable steps to protect your information, no transmission over the internet is completely secure. You provide information to us at your own risk.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typically, we retain enquiry data for up to 3 years from the date of last contact. You may request earlier deletion (see Section 9).

Some of our third-party service providers (including Google) may process or store data outside of Australia. Where this occurs, we take reasonable steps to ensure those parties handle your information in a manner consistent with the Australian Privacy Principles.

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate, incomplete, or out-of-date information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent to receive marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Complain about a breach of your privacy rights (see Section 11).

To exercise any of these rights, please contact us at contact@rplcatalyst.com.au. We will respond within a reasonable timeframe, generally within 30 days.

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us first so we can attempt to resolve your concern:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Continued use of our Website after any changes constitutes your acceptance of the updated Policy.